Service Support
Service Support
Xi'an CHINAF Precision Machinery Co., Ltd. is deeply rooted in high-end precision manufacturing. With professional expertise and integrity-driven service, it is committed to becoming its customers' trusted intelligent-manufacturing solutions provider. It delivers integrated services covering overall design, system integration, and full-life-cycle operation and maintenance of flexible automated production lines; leveraging its nationwide service network and full-process pre-sales, during-sales, and after-sales system, it helps customers upgrade their production toward smarter, more efficient manufacturing.
Full Process Service System
Pre-Sales Service
Custom Planning, Precise Adaptation
Our team of senior principal engineers provides one-on-one technical consultation and comprehensive solution design, accurately aligning with your production needs, analyzing process characteristics, scientifically matching resources, and tailoring the optimal intelligent-manufacturing solution.
In-Sales Service
Full-Cycle Follow-Up, Professional Guidance
A senior project delivery team oversees the entire process—equipment manufacturing, installation, and commissioning—with engineers dispatched on-site to provide professional guidance, standardize work procedures, and refine process handoffs. Through systematic operation training, the team ensures rapid personnel onboarding and stable ramp-up to full production, guaranteeing on-schedule, high-quality project delivery.
After-Sales Service
Proactive O&M, Rapid Response
Our professional after-sales team conducts regular proactive inspections, monitors equipment operating status, and performs timely maintenance. In the event of a fault, technicians respond rapidly and resolve issues efficiently. We establish dedicated service records, enabling full lifecycle information management and service traceability for the equipment.
Full Lifecycle Service Assurance
To ensure project deployment efficiency and service quality, we have established a standardized full lifecycle service process that defines the service cycle and core deliverables of each stage, making our service more professional and standardized.
01
Design phase
Within 20 days: Workshop planning, custom equipment design, and technical drawing sign-off.
01
02
Production phase
Within 60 days: Integrated design, precision manufacturing, and system integration.
02
03
Installation & commissioning
Within 20–90 days: Delivery, system deployment, on-site installation & commissioning, and final acceptance.
03
04
Production accompaniment
Within 10–30 days: Engineers are on-site throughout commissioning, resolving trial issues in real time.
04
05
After-sales service
365 days non-stop: Continuous skills retraining, rapid fault response, and 24/7 O&M support.
05
Service Network
Relying on our nationwide footprint, we have established service stations in core cities including Xi'an, Shenyang, Guiyang, Lu'an, Zhuzhou, Hohhot, Linfen, and Chengdu, building a service network covering the whole country. This enables nearby response and rapid on-site visits, effectively shortening service distance and response time, so that customers nationwide can enjoy efficient, convenient localized service.
- Xi'an
- Shenyang
- Guiyang
- Lu'an
- Zhuzhou
- Hohhot
- Linfen
- Chengdu